Help
Welcome to our Help Center! Below, you’ll find answers to common questions about our Wireless Portable Coffee Machine. If you need further assistance, feel free to contact us at our "Contact Us" page.
Frequently Asked Questions
Product & Usage
Q: How does the wireless coffee machine work?
A: Our coffee machine is battery-powered and rechargeable, meaning you don’t need an outlet to brew fresh coffee. Simply add water, insert your coffee grounds or pod, press the button, and enjoy!
Q: What type of coffee can I use?
A: You can use ground coffee or coffee capsules/pods, depending on your preference. Our machine is designed to work with most standard-sized pods for maximum convenience.
Q: Does it heat the water?
A: Yes! Our machine has a built-in heating element that allows you to brew coffee using cold or room-temperature water. You can also add preheated water for a faster brewing experience.
Q: How long does it take to brew coffee?
A: It typically takes 3-5 minutes to heat the water and brew your coffee, depending on the starting temperature of the water.
Q: How many cups can I make on a full charge?
A: A fully charged battery can make 20 extractions of coffee, depending on the brewing temperature and usage.
Q: Is it easy to clean?
A: Yes! Our machine is designed for quick and hassle-free cleaning. Just rinse the coffee chamber and water reservoir after each use.
Battery & Charging
Q: How do I charge the machine?
A: The machine charges via USB-C, making it easy to charge with a power bank, laptop, car charger, or wall adapter.
Q: How long does it take to fully charge?
A: It takes about 2-3 hours to fully charge the battery.
Q: Can I use it while it’s charging?
A: No, for safety reasons, the machine cannot be used while charging.
Travel & Portability
Q: Can I take this on an airplane?
A: Yes! Our wireless coffee machine is TSA-approved and safe for carry-on luggage. However, make sure it’s empty before security screening.
Q: Is it suitable for outdoor use?
A: Absolutely! It’s perfect for camping, hiking, road trips, and travel. It’s lightweight, durable, and designed for adventure.
Q: Does it spill or leak?
A: No! Our machine has a spill-proof design, so you don’t have to worry about leaks while traveling.
Shipping & Returns
Q: How long does shipping take?
A: Standard shipping usually takes 5-10 business days, depending on your location. Express shipping options are also available at checkout.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times may vary based on your country.
Q: What if I’m not happy with my purchase?
A: We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us, and we'll help with a return or exchange.
Warranty & Support
Q: Does the coffee machine come with a warranty?
A: Yes! We offer a 12-month warranty covering defects in materials or workmanship.
Q: How can I contact customer support?
A: You can reach us by using our Contact Us page. Our team is happy to help!
Still Have Questions?
If you didn’t find what you were looking for, feel free to contact us, and we’ll be happy to assist you!
🚀 Enjoy your hot coffee anytime, anywhere! ☕